Transform Customer Support with Automated Email Responses using Make.com
At UX Consultancy, we focus on making everyday work smoother and smarter. In this short demo, Oscar walks through our Email Support Automation, a solution designed to help busy customer support teams manage repetitive queries with ease.
Support teams often face the same questions repeatedly, such as those about annual leave or company policies. This automation solves that problem. When a new email arrives in the support inbox, it is automatically processed, analysed, and answered using an intelligent FAQ library built from your company’s own approved information.
The result is a clear, accurate, and professional response sent straight back to the sender, including the right links and references to relevant policy documents.
How It Works
An email lands in the support inbox
The automation detects the incoming message and starts processing it immediately.AI generates a response using your FAQ library
The system uses an up-to-date vector store containing approved company documents to ensure each reply is accurate, consistent, and compliant.A structured reply is sent to the sender
Within seconds, the user receives a professional email containing relevant information and helpful resources.
This process saves time, improves accuracy, and ensures every response reflects your organisation’s most recent information.
The Benefits
🟠 Frees up time for higher-value work
🟠 Handles repetitive queries automatically
🟠 Increases response accuracy and consistency
🟠 Streamlines customer support operations
🟠 Reduces manual effort and admin work
