Turn Critical Emails into Clear, Actionable Tickets

At UX Consultancy, we help teams respond faster by automating what slows them down. In this demo, Oscar explains how our Urgent Email to Productive Ticket Automation works, turning high-priority emails into structured tickets automatically.

For teams that manage time-sensitive issues, sorting through inboxes and deciding what needs attention can take precious time. This automation solves that by identifying urgent messages, creating a well-formatted ticket in Productive, and ensuring your team can act without delay.

How It Works

1. Email Detection
   The automation monitors incoming emails and analyses their content to identify urgent messages.

2. Priority Analysis
   AI evaluates whether the email meets urgency criteria, such as critical issues or tight time limits. Only those that qualify continue through the workflow.

3. Ticket Creation
   The automation extracts essential details from the email, including the due date, a short title, and a clear summary, and formats them into a complete ticket.

4. Productive Upload
   The final ticket is automatically sent to Productive and appears in the correct project or folder, ready for the team to action immediately.

The result is a seamless process that captures, structures, and logs urgent tasks without human input, allowing teams to respond quickly and stay focused on solutions rather than inbox management.

The Benefits

🟠 Ensures urgent tasks are instantly logged in the correct system
🟠 Reduces delays in responding to critical issues
🟠 Saves time by removing manual decision-making and data entry
🟠 Provides teams with consistent, well-formatted tickets for fast response

This setup is ideal for operations, HR, or IT teams who deal with time-sensitive incidents and need fast, accurate task creation every time.