Case Studies

AI and UX case studies

We measure success in hours saved, problems solved, and customers delighted. Here's proof it works.

Three UK Engage app mobile screens showing employee benefits, calendar, notifications, and social recognition features
Telecommunications

Three UK

Designed and built a suite of internal tools to streamline communications and boost employee engagement across Three UK's retail network. We led UX research, design, and full stack development, delivering native mobile apps and web platforms used daily by thousands of retail staff nationwide.

iOS & Android retail app used daily for communications, compliance, and training
Internal intranet system for company wide collaboration
3Celebrates recognition platform driving employee rewards and engagement
Travelodge Connect system architecture diagram showing core functions, integrations, and data flow
Hospitality

Travelodge

Partnered with Travelodge's HR and training teams to map technical capabilities, prioritise internal roadmaps, and improve quality of life for head office and hotel operations staff. We conducted employee research, audited existing systems, and delivered workflow automations that reduced manual effort across key business processes.

Mapped internal tools, API structures, and data flows across the organisation
Employee research strategy turning real feedback into prioritised actions
Workflow automations for document transcription and SOPs via Google Workspace
Strata learning platform screens showing dashboard, progress tracking, digital leadership modules, and insights
Enterprise Software

Accenture / Cirrus

Led delivery for Strata, a cross platform app (iOS, Android, web) supporting Accenture's executive leadership programs. We provided UX research, design, front end, and mobile development capability, building the client side in React Native and React while maintaining and extending the VueJS CMS. We also advised their backend team on Azure architecture and best practices.

UX research and design across the full platform
Cross platform front end in React Native and React with VueJS CMS
Guided journeys, learning content, journaling, challenge bank, and social wall

Account Media

Enabling smarter publishing & lead gen workflows

Account Media platform showing email builder interface, client management tools, and publishing workflow screens across desktop and tablet devices
B2B Publishing & Lead Generation

The Challenge

Account Media partners with B2B publishers and lead generation providers to deliver on client demand goals. In their world, every click and every second counts. They needed bespoke tooling that matched the speed and precision of their delivery teams.

What We Delivered

Bespoke Email Generation & Management Tool

Built from scratch around their workflows to optimise time to deliver for clients.

Internal API Systems

Easier connections and manipulation of data streams between Account Media and their client base.

Iterative Roadmap & Implementation

Collaborative planning and delivery alongside their internal teams, shipping improvements continuously.

The Results

  • Optimised time to deliver for clients
  • Streamlined data flows between internal systems and client platforms
  • A roadmap shaped collaboratively with the team who owns it

Smart Workflow Automation

See how we approach AI powered automation with our end to end framework.

Workflow Automation

SBR Consulting

Quarterly leadership reporting required repeated KPI exports and reconciliation. Reports were slow to produce, easy to get wrong, and quarter to quarter comparisons required additional manual work.

What We Built:

Scheduled workflow querying Power BI for individual and team KPIs, with an AI driven insights layer surfacing key trends and patterns. PDF output for leadership review and 1:1 conversations.

Hours saved per week on reporting
Significant reduction in processing time
ROI achieved within weeks

Our 4-Phase Approach

1
Idea Generator

Discovery workshop to surface workflows crying out for automation.

2
Technical Feasibility

Assess existing tools and capabilities before recommending solutions.

3
KPI Framework

Establish how success is measured before building anything.

4
Workflow Sprints

One automation per sprint. Quick wins first. SMEs work alongside our AI team.

Results from leading organisations

Companies investing in UX and automation see measurable returns.

PwC
5 million hours automated
Of non-value added work in year one, saving $50M
Telkomsel
110,000 hours saved/month
By scaling to ~100 automated processes
Accenture
40% reduction in support
And 45% faster process adoption

Companies with AI led processes achieve 2.5x higher revenue growth and 2.4x greater productivity than peers. - MIT Sloan Management Review

Want similar results?

Let's discuss how we can help transform your operations with smart automation.